Delivery & Returns

DELIVERY FEES (FOR ALL PRODUCTS EXCEPT GIFT BOXES)

Olympian Foods delivers to all locations within Australia.

Option 1: – Regular Post

Standard delivery is via the Australia Post regular or parcel delivery service. Fees are calculated based on the total order weight and the postcode entered in the shopping cart at checkout, prior to making your payment.

Option 2: – Express Post

Express delivery is via the Australia Post Express Post delivery service. Fees are calculated based on the total order weight and the postcode entered in the shopping cart at checkout, prior to making your payment.

Grazing & Gift Box Delivery (Free for Major Metro Locations)

Olympian Foods delivers grazing and gift boxes to all locations within Australia.

FREE Regular Post 

Standard delivery of our Grazing and Gift Boxes is FREE to all metropolitan locations.

Postcodes that receive free delivery are as follows. Regional or other locations will be charged at standard Australia Post rates.

Sydney Metro: 2000-2234

Melbourne Metro: 3000-3207

Brisbane Metro: 4000-4207, 4300-4305, 4500-4519

Perth Metro: 6000-6199

Adelaide Metro: 5000-5199

Darwin Metro: 800-832

Canberra Metro: 2600-2609

Hobart Metro: 7000 – 7099

Please note: additional non-gift box products added to your cart will be charged at the regular Australia Post fee and are not included in the free shipping offer.

 

Refunds and Returns

You can return any damaged or incorrect item for a refund, within 30 days of receiving your original order. Olympian Foods must authorize all returns via the Support Email.

  • Full Refund for Item will be offered: If the items you received were incorrect, damaged, missing, or not as we described them, then you’ll get a full refund for that item.

Policy Overview

  • Olympian Foods  must authorise all returns via the Email
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To complete your return, we require a receipt or proof of purchase.
  • Prior to processing refund or exchanges, customers are required to send pictures of defects, and without pictures we cannot process request.
  • To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. Authorisation

  • Before you return your product, you must email us: info@olympianfoods.com.au we can provide you with return details.

2. Shipping
Once the return has been authorized and return details provided –

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3. Refunds (if applicable)
Once your return is received and inspected –

  • We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet –

  • First, check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@olympianfoods.com.au

Unclaimed Orders
It is the customer’s responsibility to follow tracking advice and be present when order is being delivered. Regardless of the postal service, deliveries will always be attempted at least once, and if undeliverable, will then be taken to the local post office or relevant postal centre until claimed. If the customer does not claim this order within 5-10 business days (may differ depending on country and service), the order may be returned to us, and in such a case we do not offer a refund or replacement, however, can resend the order if the customer is willing to cover postage costs.